Privacy Policy

1. Introduction

Harmoni Tukang ("we", "us", "our") is committed to handling the personal information of our website visitors and service clients with care. This policy explains what data we collect, why we collect it, how we use it, and the choices you have regarding your information.

This policy applies to personal data collected through our website at harmonit.pro and through service booking enquiries. We operate from 12, Jalan Telawi, 59100 Bangsar, Kuala Lumpur, Malaysia.

If you have questions about this policy, contact us at [email protected].

2. Data We Collect

Information You Provide:

• Full name (when submitting a booking or enquiry form)
• Email address (required for booking confirmation and correspondence)
• Phone or WhatsApp number (if provided, used for scheduling confirmation)
• Description of the plumbing issue or property details (as written in the message field)

Automatically Collected Information:

• IP address and approximate geographic location
• Browser type and device type
• Pages visited and time spent on site (via analytics cookies, if consented)
• Referring website or search query

Legal Basis for Processing:

• Contract performance: Processing your name, email, and phone to arrange a plumbing visit
• Legitimate interest: Analytics to understand how our website is used and improve it
• Consent: Marketing cookies, if you accept them through the cookie banner

3. How We Use Your Data

• To respond to booking enquiries and schedule plumbing visits
• To confirm appointments by phone, email, or WhatsApp
• To send a written job note to the email address you provided after a completed visit
• To improve our website content and user experience using aggregated analytics data
• To comply with applicable Malaysian laws and regulations

We do not send marketing emails without your explicit consent. You may opt out of any follow-up communications at any time by emailing [email protected].

4. Data Sharing

We do not sell your personal data. We may share limited data with:

• Google Analytics: Aggregated, anonymised usage statistics — only if you accept analytics cookies
• Meta (Facebook Pixel): Conversion tracking — only if you accept marketing cookies
• Our renovation contractor partners: Site notes shared with your contractor, with your knowledge, when you book the Renovation Plumbing Coordination service

All third-party services we use are bound by their own data protection policies and applicable law.

5. Data Retention

• Booking enquiries and contact form submissions: retained for 24 months from date of contact
• Job notes and service records: retained for 36 months to support any follow-up visits
• Analytics data: retained per Google Analytics default (26 months), if consented
• Cookie consent preferences: stored in your browser's localStorage until cleared

6. Cookies

Our website uses cookies to function properly and, with your consent, to collect analytics and marketing data. Essential cookies are necessary for the site to work and cannot be disabled. Optional cookies (analytics, marketing, preferences) are only stored if you accept them through the cookie banner displayed at the bottom of our homepage.

See our Cookie Policy for full details and to manage your preferences.

7. Data Protection Measures

• Website hosted on servers with SSL/TLS encryption (HTTPS)
• Contact form data transmitted securely
• Access to client records limited to Harmoni Tukang staff who need it for service delivery
• Paper job notes stored in a locked cabinet at our Bangsar office
• Digital records protected by password access controls

8. Your Rights (PDPA Malaysia)

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you
• Right to correction: Request correction of inaccurate or incomplete data
• Right to withdraw consent: Withdraw consent for marketing or optional data processing at any time
• Right to limit processing: Request that we stop using your data for purposes beyond service delivery
• Right to complain: Lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP)

To exercise any of these rights, contact us at [email protected]. We will respond within 14 business days.

9. Third-Party Links

Our website may contain links to external sites. Harmoni Tukang is not responsible for the privacy practices of those sites. We recommend reviewing the privacy policy of any third-party site you visit.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that data has been submitted by a minor, it will be deleted promptly.

11. Policy Updates

We may update this policy periodically. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website or services after any update constitutes acceptance of the revised policy. We recommend checking this page occasionally.

12. Contact

For privacy-related questions or to exercise your rights:

Harmoni Tukang

12, Jalan Telawi, 59100 Bangsar, Kuala Lumpur, Malaysia

Email: [email protected]